- How do I place an order?
- For a personal design consultation or to place an order, contact us. All sales are final. Products are made to order, one-of-a-kind — we do not accept refunds, returns, or exchanges.
- What material is used?
- We use premium Baltic birch ply sourced from around the Baltic states. The layers of 1.5mm thick solid birch veneer offer exceptional durability, rigidity, and stability.
- How are the products finished?
- We use a pre-catalyzed lacquer, low-VOC, water-borne clear coating for surfaces.
- What's the lead time?
- Every item is made to order. Expect each piece to take 4–12 weeks, depending on shop load.
- What are the payment options?
- We accept major credit card payments via Square, as well as ACH bank transfers, in US dollars. A non-refundable deposit is required for custom design. Payments can be distributed into installments before production begins.
- How do you ship, and where?
- We ship worldwide from the United States via USPS, FedEx, or a white-glove delivery service from our studio to your space. Packing, transportation, and insurance cost extra, and import duties/taxes/charges are not included in the item price or shipping cost.
- What Eurorack rail sizes do you offer?
- Eurorack rails are measured by their length in HP (horizontal pitch). We offer 104HP and 168HP.
- Do you offer Eurorack 1U format?
- Yes — we offer Eurorack 1U rail sets (Intellijel 1U format).
- Why are your rails better than other case builders’?
- Our rails are manufactured by Vector Electronics in the U.S. using lead-free 6061-T6 aluminum, heat-treated for hardness and clear chem-filmed to MIL-C-5541 to resist oxidation. Other case manufacturers use much cheaper, lower-quality rail made in China that isn’t heat-treated or chem-filmed, reducing hardness, rigidity, and resistance to oxidation.
- How do you power the Eurorack case?
- We recommend Genus Modu LIBB busboards and Daitron low-noise AC/DC power supplies, installed with our proprietary busboard installation method for optimal durability.